Colonial Heights Pharmacy

Fast, Friendly Service & Expert Care in Kingsport, TN

Shipping & Returns Policy

1. Prescription Medications

Prescription medications cannot be returned. Under Tennessee state law and federal safety regulations, once a prescription medication has left the pharmacy (or been delivered to your home), it cannot be returned for resale or refund.

  • Errors: If we have made an error in filling your prescription or if the medication arrived damaged, please contact us within 24 hours at (423) 239-9191 for a resolution.

2. Over-the-Counter (OTC) & Gift Items

We want you to be happy with your purchase from our gift shop and OTC aisles.

  • Return Window: Items may be returned within 30 days of the delivery date.
  • Condition: Items must be unopened, unused, and in their original packaging with all tags attached.
  • Exclusions: For health and safety reasons, we cannot accept returns on:
    • Personal care/hygiene products (e.g., lotions, lip balms).
    • Opened medical equipment or supports.
    • Clearance or “Final Sale” items.

3. How to Start a Return

To initiate an e-commerce return:

  1. Email us: Contact pharmacist@colonialheightspharmacy.com with your order number and the reason for the return.
  2. Authorization: We will provide a Return Merchandise Authorization (RMA) and instructions on where to send the package.
  3. Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or was sent in error. We recommend using a trackable shipping service.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 5–10 business days.

5. Shipping Policy

  • Processing Time: Orders are typically processed within 1–2 business days (Monday–Friday).
  • Delivery Areas: We offer free local delivery within a 20 mile radius of our Kingsport location.
  • Carrier Shipping: For orders outside our local delivery zone, we ship via [UPS/USPS/FedEx]. Rates are calculated at checkout based on weight and destination.
  • Temperature Sensitive Items: We do not currently ship items that require constant refrigeration (e.g., certain insulins) via standard carrier shipping to ensure product integrity.